My husband and I loved room 2544 (King) for its excellent balcony, which was quiet and virtually wind-free on windy days. My son-in-law was there for a business conference and brought the family and two sets of grandparents for vacation as well. Our extended family of 8 stayed at the Ritz in early March, just prior to the island shutdown. The room was quite nice, if sparsely decorated. Our Mattress was not new and had worn in dips where people had repeatedly slept. For breakfast and sometimes lunch or just snacks, we walked the short distance to the little market just adjacent to hotel for hot grilled food, coffee and pastries, wine and liquor, etc. The Kapalua trail is easily accessible from the hotel and is a lovely, breathtaking walk. This would be True of every ocean front room even though ours was almost at the end closest to the beach. Instead, it was really a golf course view. Our “ocean view” room had a view of the ocean IF we leaned out over the balcony and looked 90* to the side. There is a sacred, protected area of turf blocked off by hedges directly behind the pools where you might imagine the beach would be. The beach is not directly behind the hotel. The beach was “ok”, but it seemed crowded and the public beach directly next to it may have been the cause. As others have mentioned, there quite a long walk to the hotel beach down a concrete path : but they do offer a golf cart shuttle complimentary. Not lush or abundant, although there is certainly room for it. The pools were fine, just the landscaping was lacking. The exterior of the hotel is what I found lacking. There is a coffee maker with regular and caffeine free pods along with 1/2 and 1/2 and sugars/Splenda. Two bottles of water are furnished free each day. My husband said the long, narrow halls reminded him of the movie The Shining. As many posters have mentioned, it CAN be a LONG walk to your room from the lobby: especially if you have an oceanFront room or an ocean view room closer to the beach. The lobby is grand and vaulted but the lobby lounge has a lack of seating considering the size of hotel and number of rooms. Richly planted with tropical blooming plants and trees, tiki torches, and a koi pond with fountain. The drive up to and the front entrance landscaping are fabulous. We just returned from a one week stay at the Ritz in Kapalua and here are my observations. Certainly interesting watching the concern grow on television while you are on a beach in Maui with a Mai Tai in your hand. The hotel did an excellent job making guests feel comfortable and safe with visible steps to increase cleaning/disinfecting. Also of note, we were there the second week of March, right when the COVID-19 crisis was breaking out. Last time, while were on the Club Level, the view of the golf course trees were more Pacific Northwest as opposed to Island paradise. We used points, so a little hard to comment on value, but we’d certainly be comfortable returning - but be sure to get the Ocean View. We had a Club Level Deluxe Ocean View (Oceanfront Suites are the next level up) and the room and balcony were cozy. Hallway carpets (goodness!), guest rooms, even the bath towels and workout room towels were unexpectedly frayed. Some dings: The property is getting a bit worn, which I didn’t remember from our last visit in ‘18. Great workout room with nice views of ocean from treadmills/ellipticals. Certainly, all the usual Ritz attributes strong dining options, smooth service, overall luxury experience. Best described as a 4 star version of a 5 star property. Hilton Hawaiian Village Waikiki Beach Resort.Hotels near Sacred Hearts Mission Church.Hotels near The Ritz-Carlton Spa Maui, Kapalua.Hotels near Jean-Michel Cousteau's Ambassadors of the Environment.Hotels near The Ritz-Carlton Maui Kapalua.
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