commitment to surpassing customer expectations.process excellence (continuous improvement efforts).There are 8 key components of a successful Operational Excellence Program, they are: Operational Excellence is not confined to the executive suite or the factory floor, it involves every person at every level of the organization because every role is doing something that brings value to the customer. Rather than focusing solely on continuous improvement (adjusting processes to reduce waste, improve quality, and maximize human potential), operational excellence goes further, it involves setting the organization up for growth by understanding what the market wants and creating an uninterrupted value stream that always feeds the need, even if it changes. This approach begins with a strategic design for operational performance to make the organization consistently the best amongst the competition. This approach becomes a never-ending goal of getting better but with no specific destination.Ī more recent approach is Operational Excellence. If everything goes right, the best this cycle will yield is continuous improvement year after year. The process of achieving improvement in an organization often involves management setting a goal, employees making changes in their areas to achieve it, then management setting a new goal. The word improvement in operations means different things to different people, some define it as lower operating cost or reduced inventory while others describe it in terms of increased efficiency or better quality.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |